Refund Policy

Photo guarantee: If the official portal rejects your photo because of formatting, we will fix it for free. If we cannot, you get a full refund to your original payment method.

A rejection of the photo for formatting by the official application portal.

Errors you make in the application form, eligibility decisions, portal outages, or selecting the wrong visa type.

One claim per order, within 30 days of delivery. Claim codes are single use.

Your claim code from the delivery email plus a note or screenshot of the portal error. Evidence is retained for 60 days and then deleted.

Refunds are returned to the original payment method. We issue approved refunds within 2 business days. Your bank may take 5 to 10 business days to show it.

Use the claim code from your delivery email at getmyvisaphoto.com/claim. You will be asked for the code, your checkout email, the application portal, and a screenshot or note of the portals error. We review each claim and respond within 2 business days.

The right of withdrawal does not apply to this service because the finished photo is produced to your individual specifications, your face and your chosen destination's exact format requirements, and is a good manufactured according to those personal specifications, not suitable for return or resale to another customer; and you have expressly requested immediate performance and acknowledged the loss of your withdrawal right upon delivery, as confirmed by your consent at checkout.

Questions about a claim or refund please email contact@norshadynamics.com.